1. General Guidelines
We value customer satisfaction. Returns and exchanges are accepted as per the terms outlined below.
2. Return Eligibility
We may collect the following types of information:
- Return requests must be raised within 15 days of delivery
- Products must be unused, unopened, and in original packaging
- Original invoice must be provided
- Certain products may be non-returnable due to hygiene or regulatory reasons
3. Exchange Policy
Exchanges are allowed in cases of:
- Damaged products
- Manufacturing defects
- Incorrect items delivered
Supporting images and order details may be required for verification.
4. Refund Process
- Refunds are initiated after inspection and approval
- Amount is credited to the original payment method
- Processing time: 5-7 business days
5. Shipping Charges
Return shipping costs may apply unless the return is due to company error.