At Dangi Wellness, logistics is not merely movement of goods—it is the final mile of trust. This Shipping Policy outlines how orders are processed, dispatched, and delivered, ensuring clarity, accountability, and consistency across our operations.
By placing an order on our website, you agree to the terms stated below.
1. Order Processing
- Orders are processed after successful confirmation of payment and verification of order details.
- Standard order processing time is 1-3 business days, excluding Sundays and public holidays.
- Orders placed after business hours, on weekends, or on public holidays are processed on the next working day.
Precision at this stage ensures reliability downstream.
2. Shipping Locations
- We currently ship products across India.
- For remote or non-serviceable pin codes, delivery timelines may vary or orders may be subject to cancellation with prior intimation.
- International shipping, if offered, will be governed by separate terms communicated at the time of order.
3. Shipping Charges
- Shipping charges, if applicable, are clearly displayed at checkout before order confirmation.
- Charges may vary based on product type, order value, weight, and delivery location.
- Promotional offers providing free or discounted shipping may be applied at the Company’s discretion.
4. Delivery Timelines
Estimated delivery timelines are as follows:
- Metro Cities: 3-5 business days
- Non-Metro / Tier 2 & 3 Locations: 5-7 business days
- Remote Areas: 7-10 business days
These timelines are indicative and may vary due to external factors such as weather conditions, logistics partner delays, or regulatory inspections.
5. Shipping Partners
- We work with reputed third-party courier and logistics service providers to ensure safe and timely delivery.
- Once dispatched, tracking details are shared via email or SMS, wherever applicable.
Custody is transferred to the logistics partner upon dispatch, though accountability remains a shared responsibility.
6. Order Tracking
- Customers may track their shipments using the tracking link or reference number provided after dispatch
- For assistance with tracking, customers may contact our support team using the details below.
7. Delays & Exceptions
Dangi Wellness shall not be held liable for delays caused by:
- Natural calamities or force majeure events
- Government restrictions or regulatory inspections
- Incorrect or incomplete shipping information provided by the customer
- Courier service disruptions beyond our control
However, we remain committed to proactive communication in such situations.
8. Damaged or Lost Shipments
- If a package is received in a visibly damaged condition, customers are advised to refuse delivery or notify us within 24 hours of receipt.
- Claims for damaged or missing items must be supported with photographs and order details.
- Resolution will be initiated after verification with the logistics partner.
9. Address Accuracy
- Customers are responsible for providing accurate and complete shipping details.
- Orders returned due to incorrect addresses may incur additional shipping charges for re-dispatch.
10. Changes to Shipping Policy
Dangi Wellness reserves the right to modify this Shipping Policy at any time without prior notice. Updates will be reflected on this page with a revised effective date.
Continuity, not surprise, governs our policies.
11. Contact Information
For any questions or assistance related to shipping, please contact:
Dangi Wellness
Sappers Resources Pvt. Ltd.